Ishonch retail chain

AN HR SYSTEM FOR ISHONCH’S GROWTH

2019–2023: from 6 stores in two regions to a nationwide presence

INITIAL CHALLENGES

Around 500 employees and 6 stores in two regions at the start.

Disconnected recruitment, onboarding and training processes.

The need to build an HR department from scratch and support business systematisation and regional expansion.

WHAT WE DID

2019–2023

  1. (step 1)

    Built an HR department

    Established reliable recruitment, onboarding and training processes from scratch.

  2. (step 2)

    Developed an HR team

    Trained a new generation of regional HR professionals. Left a department of over 70 experts committed to the business.

  3. (step 3)

    Automated recruitment

    Moved recruiters’ work online and automated recruitment processes.

  4. (step 4)

    Developed a KPI system

    Introduced an effective KPI system for recruiters.

  5. (step 5)

    Introduced online learning

    Online learning became a foundation for corporate culture and employee development.

  6. (step 6)

    Strengthened the employer brand

    Won four EMBRASS awards over three years for talent development, business results and breakthrough of the year.

KEY VALUE

HR became a foundation for systematicgrowth across the country

6 → ≈80 Stores in the chain From the start to the end of the engagement in 2023

70+ HR experts in the department Trained regional team

4 International EMBRASS awards Over three years

120+ Stores when the case was written Subsequent growth reported in the source material

Recruitment, onboarding and training work as a unified HR system

Built a people-centred company brand and a reputation as a desirable employer

Successors became directors and sought-after experts; their income grew almost tenfold

GET A COMMERCIAL PROPOSAL TO LEARN HOW TO STRENGTHEN YOUR TEAM AND BUILD A WORKING HR SYSTEM FOR YOUR BUSINESS GROWTH